Spares by ATM

ATM customers can quickly and easily obtain spare parts for their semiconductor equipment through FastSpares Inc. or by contacting ATM

Services by ATM

REGULAR SERVICE

Provides a maximum of 24 hour response time to a customer request for service. Most calls are responded to in four to eight hours.

TRAVEL TIME

All service calls outside the Silicon Valley is subject to travel time.

AFTER HOURS SERVICE

For any hours worked on a service call between the times of 6:00 PM and 7:00 AM PST and Saturdays and Sundays, including holidays.

ON CALL SERVICE

Provides a minimum one hour response time to customer request for service during periods of critical up time for equipment. Regular rates apply for any call in addition to the daily rate for being on standby.

OPERATIONAL TRAINING

Provides one-half day of equipment operational and setup training for one class. Class size is restricted to four students.

PREVENTIVE MAINTENANCE TRAINING

Provides full day of instruction. Most system classes can be completed in one day. Includes operational training plus minor trouble-shooting procedures, preventative maintenance procedures, and theory of operation. Class size is restricted to four students.

TROUBLE-SHOOTING & DEBUG TRAINING

Provides two full days of trouble-shooting and debug procedures. Students will engage in instructor-induced failures. Participants will be tested prior-to and after class. Class size is restricted to two students.

EQUIPMENT REBUILDING

A Quotation will be submitted after a preliminary evaluation has been performed on the equipment. If time does not permit, work can be performed on a time and materials basis at the above rates.

PREVENTIVE MAINTENANCE CONTRACT

Provides scheduled preventive maintenance procedures and unscheduled emergency service on a contract basis. Available for each system type upon request.

NOTE:

All calls for field service or contracts to be on standby must be accompanied by a purchase order or blanket release number before the service technician can be dispatched.